Return Policy

At KRX Aesthetics Pakistan, we are committed to providing high-quality professional skincare. If you are not entirely satisfied with your purchase, we are here to help you navigate the return process.

1. Return Window
You have 15 days from the date of delivery to initiate a return or exchange. Unfortunately, if 15 days have passed since your purchase, we cannot offer you a refund or exchange.

2. Eligibility Criteria
To be eligible for a return, your item must meet the following conditions:

Condition: The product must be unused and in the same condition that you received it.
Packaging: It must be in the original packaging with all seals intact.
Integrity: Any item that shows signs of use, damage, or missing parts for reasons not due to our error will not be accepted.
3. Shipping Costs
Customer Responsibility: The cost of return shipping is the responsibility of the customer. Shipping costs are non-refundable.
Recommendation: We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
4. How to Initiate a Return
Contact Us: Reach out to our customer support team via [Insert Email/WhatsApp] with your order number and reason for return.
Approval: Once your request is reviewed, we will provide you with the return shipping address.
Inspection: After we receive and inspect your return, we will notify you of the approval or rejection of your refund.
5. Refunds
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (or via bank transfer for COD orders) within [Insert Number, e.g., 7-10] business days.


Please Note: Professional-grade products must be handled with care. KRX Aesthetics Pakistan reserves the right to refuse returns that do not meet the hygiene and safety standards mentioned above.